LUNASOL FAQ's
We know you’ve got them, and we’ve got you covered. Here’s a quick rundown of everything you need to know about our products, shipping, returns, and more. Whether you're new to Lunasol Sleep or a seasoned pro, we want to make your experience as smooth as possible. If you don’t see your question here, feel free to reach out to us—we're always happy to help!
For even more info, tips, and resources, check out our Resource Hub, Blogs, and other helpful guides. We’ve got plenty of content to support you on your journey to better sleep!
General Product FAQs
-
Our products are designed with quality, comfort, and health in mind. From mouth tapes made with hypoallergenic medical-grade materials to luxurious silk sleep masks, we focus on helping you achieve better sleep and overall well-being through natural solutions.
-
Most of our products are safe for a wide range of people. However, if you have specific health conditions, such as respiratory issues, allergies, or skin sensitivities, we recommend consulting with a healthcare provider before using any of our products.
-
Yes! All of our products are cruelty-free, and we ensure that our ingredients and materials are ethically sourced. For example, our sleep masks are made from 100% silk, and we use natural oils and extracts in our MoonMist Sleep Spray.
-
Our mouth tapes are suitable for individuals aged 7 and up, as long as they are able to breathe comfortably through their nose. Our sleep masks and magnesium spray are suitable for adults, and we recommend checking with a healthcare provider for younger users.
Product Usage & Benefits
-
It depends on the individual, but many people notice an improvement in sleep quality within a few nights of using mouth tape. As it retrains your breathing patterns, the full benefits may take a little longer to manifest, so we recommend using it consistently.
-
The 3D Eclipse Sleep Mask is designed to stay in place and offer ultimate comfort without applying pressure to your eyes. To get the best fit, adjust the strap to a snug but not tight position, and ensure the mask covers your eyes completely.
-
While MoonMist is designed primarily to improve sleep quality, its soothing ingredients like magnesium and aloe vera also provide relief for muscle tension and stress. You can use it on areas of your body that feel tight to enhance relaxation and comfort.
-
Our mouth tape is designed with strong adhesive to stay in place throughout the night or physical activities, but we understand that the adhesive might feel too strong for some users. To find the perfect balance, we recommend gently "unsticking" the tape on the back of your hand or mouth a couple of times before applying it to your lips. This reduces the adhesive strength, making it more comfortable while still holding securely throughout the night.
-
Mouth tape is a simple, non-invasive tool designed to encourage nasal breathing during sleep. It gently keeps your mouth closed, promoting healthier breathing through the nose, which improves sleep quality, reduces snoring, and enhances overall health.
-
Yes, mouth taping is safe for most people, especially when using hypoallergenic, medical-grade materials. However, if you have certain medical conditions like severe nasal congestion or breathing disorders, it’s important to consult with a healthcare professional before using mouth tape.
-
Nasal breathing helps filter, humidify, and warm the air you breathe. It also supports optimal oxygen intake, increases nitric oxide production (which boosts circulation and immune function), and can improve sleep quality, reduce snoring, and enhance athletic performance.
-
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
-
Simply apply the tape over your lips before sleep to gently keep your mouth closed. Choose a style of tape that’s comfortable for you, and make sure to follow the instructions for safe use.
-
Yes! Our mouth tape is designed to be beard-friendly, allowing you to still benefit from nasal breathing without discomfort. Our "Just the Lips" is specifically designed just for beards. But works just as great for the non- bearded.
-
If you struggle with mouth breathing at night, snoring, or poor sleep quality, mouth tape could be a helpful solution. Start with our sample pack to see how it works for you. We also offer evaluations to help you assess your breathing and sleep, ensuring that mouth tape is the right fit for your needs.
-
Yes, our mouth tape is safe for children aged 7 and older. However, it’s important to ensure that the child can breathe comfortably through their nose and does not have any underlying respiratory conditions.
-
Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
-
If you feel like you are suffocating or having trouble breathing while using mouth tape, it's important to remove the tape immediately. Our mouth tapes are made from breathable mesh-style material, designed to allow air flow and come off easily if you feel discomfort. The purpose of the tape is to retrain your body to breathe the natural way through your nose, which can take some time to adjust to.
Here are some steps you can take:
- Check your nasal passages: If you're congested, it might be difficult to breathe through your nose. Try using a nasal decongestant or saline spray before taping your mouth, or use the tape only when your nose is clear.
- Try a different tape style: Our different mouth tape options (Barely There, Just the Lips, Fully Covered) allow for varying levels of restriction, so experiment with the one that feels most comfortable for you.
- Consult with a healthcare provider: If you continue to have difficulty or feel uneasy, it's important to talk to a doctor to ensure nasal breathing is safe for you.
Remember, mouth taping should never feel uncomfortable or dangerous. Always prioritize your safety and comfort as your body adapts to breathing through the nose naturally.
-
If you feel like you are suffocating or having trouble breathing while using mouth tape, it's important to remove the tape immediately. Our mouth tapes are made from breathable mesh-style material, designed to allow air flow and come off easily if you feel discomfort. The purpose of the tape is to retrain your body to breathe the natural way through your nose, which can take some time to adjust to.
Here are some steps you can take:
- Check your nasal passages: If you're congested, it might be difficult to breathe through your nose. Try using a nasal decongestant or saline spray before taping your mouth, or use the tape only when your nose is clear.
- Try a different tape style: Our different mouth tape options (Barely There, Just the Lips, Fully Covered) allow for varying levels of restriction, so experiment with the one that feels most comfortable for you.
- Consult with a healthcare provider: If you continue to have difficulty or feel uneasy, it's important to talk to a doctor to ensure nasal breathing is safe for you.
Remember, mouth taping should never feel uncomfortable or dangerous. Always prioritize your safety and comfort as your body adapts to breathing through the nose naturally.
-
The 3D Eclipse Sleep Mask is crafted from luxurious 22 momme silk. This high-quality silk is soft, smooth, and gentle on the skin, offering the ultimate comfort for a restful night’s sleep.
-
Silk is the perfect fabric for sleep masks due to its natural hypoallergenic and breathable properties. It helps regulate temperature, keeping you cool in the summer and warm in the winter, ensuring maximum comfort throughout the night. Silk also reduces friction on your skin, preventing wrinkles and promoting healthier skin while you sleep.
-
Yes! The 3D Eclipse Sleep Mask is designed with a 3D shape to provide extra space around your eyes, ensuring comfort without any pressure. The silk material adds a soft, luxurious feel that enhances your relaxation and sleep experience.
-
Yes, the 3D Eclipse Sleep Mask is made from gentle silk, which is ideal for those with sensitive skin. The breathable fabric helps prevent irritation and keeps your skin cool and comfortable.
-
To preserve the integrity of the silk, we recommend hand washing the sleep mask with cold water and a mild detergent. Avoid wringing or twisting, and let it air dry flat to maintain its softness.
-
Absolutely! Our sleep masks are perfect for daytime relaxation, meditation, or even travel, offering complete darkness for an optimal rest experience any time of the day.
-
MoonMist Sleep Spray is a magnesium oil spray designed to help promote relaxation and improve sleep quality. It combines pure magnesium with soothing ingredients like aloe vera, frankincense, jojoba oil, and rosehip oil to support muscle relaxation and restful sleep.
-
Magnesium is known for its calming effects on the body. It helps relax muscles, reduce stress, and promote a sense of calm, which can lead to better sleep. It also supports the production of melatonin, a hormone that regulates your sleep cycle.
-
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information. -
Simply spray MoonMist on your skin before bed, focusing on areas that might feel tense, like your neck, shoulders, or feet. Massage it gently into your skin for maximum relaxation.
-
Yes, our MoonMist Sleep Spray is formulated with gentle, skin-friendly ingredients. However, if you have particularly sensitive skin, we recommend doing a patch test before using it on larger areas.
-
The length of time a bottle lasts depends on how frequently you use it and how much you apply. Typically, each bottle should last about a month with regular use.
-
While it's ideal for evening use to promote restful sleep, you can also use it throughout the day to relieve tension or enhance relaxation.
Health & Safety Disclaimers
-
Legal, Health, and Liability Disclaimer & Waiver for Lunasol LLC
This disclaimer applies to all products sold by Lunasol LLC, including but not limited to Lunasol Sleep Mouth Tape, sleep masks, and MoonMist Magnesium Oil (collectively referred to as "Products"). By purchasing or using our Products, you agree to the terms outlined below:
Intended Use
-
Mouth Tape: Designed as a sleep aid and respiratory support to promote nasal breathing. It is not intended to diagnose, treat, cure, or prevent any medical condition.
-
Sleep Masks: Intended to block light and enhance sleep quality. Not designed for medical use.
-
MoonMist Magnesium Oil: Intended as a topical product for relaxation and recovery support. It is not a substitute for medical treatment.
Health & Safety Warnings
Mouth Tape: Do not use if any of the following apply:
-
Difficulty breathing through your nose.
-
Obesity with a BMI over 35 without concurrent CPAP therapy.
-
Very low blood pressure or severe heart or respiratory conditions.
-
Cold, sinus infection, or ear infection.
-
Severe chapped lips or non-intact skin around the mouth.
-
After consuming alcohol or sedatives.
-
Asthma, chronic respiratory conditions, or obstructive sleep apnea.
-
Any condition that causes difficulty breathing or swallowing.
Sleep Masks:
-
Avoid use if you have open wounds, skin irritation, or conditions around the eyes or face.
-
Consult a healthcare professional if you have medical eye conditions, such as glaucoma or recent eye surgery.
-
Discontinue use if you experience excessive discomfort or irritation.
MoonMist Magnesium Oil:
-
Do not apply to broken, sensitive, or irritated skin.
-
Avoid contact with eyes. Rinse thoroughly with water if contact occurs.
-
Consult a healthcare provider before use if you are pregnant, have severe kidney issues, or extremely low blood pressure.
-
Discontinue use if you experience redness, burning, or irritation.
User Responsibility
-
Users acknowledge that they are solely responsible for their own health and well-being while using the Products.
-
Lunasol LLC assumes no liability for improper use, misuse, or application of the Products.
-
Users agree to read and follow all instructions, warnings, and precautions provided with the Products.
No Medical Advice
The information provided by Lunasol LLC, including product descriptions, FAQs, and other content, is intended to inform and educate users on how to safely and effectively use our Products. However, this information should not replace medical advice. If you have any pre-existing medical conditions or concerns, consult a healthcare professional before using our Products.
Disclaimer of Liability
In no event shall Lunasol LLC, its directors, officers, employees, or affiliates, be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to the use of our Products, including but not limited to injury, illness, airway obstruction, or any other damages.
Indemnification
Users agree to take full responsibility for their use of our Products and to indemnify and hold harmless Lunasol LLC, its directors, officers, employees, and affiliates from any claims, liabilities, damages, costs, or expenses arising from their use.
Governing Law
This disclaimer shall be governed by and construed in accordance with the laws of Hillsborough County, Florida, without regard to its conflict of law principles.
Important Notice
Our Products are designed to enhance sleep, relaxation, and overall well-being when used as intended. However, use of our Products is at your own risk. If you experience any adverse reactions such as difficulty breathing, chest pain, dizziness, or nausea:
-
Mouth Tape: Remove immediately and seek medical attention.
-
Sleep Masks: Discontinue use and consult a healthcare provider if discomfort persists.
-
MoonMist Magnesium Oil: Rinse the affected area thoroughly and discontinue use. Seek medical advice if irritation continues.
The manufacturer, distributor, and seller of these Products disclaim all liability for any harm, injury, or damages caused by their use. The purchaser assumes full responsibility for the use and misuse of the Products.
Thank you for choosing Lunasol LLC. We are committed to helping you achieve better sleep and relaxation while ensuring your safety. If you have any questions or concerns about our Products, please don’t hesitate to contact us at hello@lunasolsleep.com. Rest easy knowing we’re here to support you every step of the way.
-
Returns & Refunds
-
At Lunasol Sleep, we understand that sometimes things don’t work out. Our return policy applies to items purchased directly from LunasolSleep.com. If you're not happy with your order, you have 30 days from delivery to return unopened products in their original packaging. We’ll make it as easy as possible to return, exchange, or issue store credit!
-
Our return policy only applies to purchases made directly from LunasolSleep.com. If you purchased from another store, please contact them for their return and exchange rules.
-
Opened items like mouth tape, once used, are non-returnable. If the product has been opened or used, we can’t accept returns, but we’d love your feedback to help improve our products.
-
Yes, sleep masks and MoonMist Magnesium Oil can be returned if they are unopened and in original packaging. If they arrive damaged or defective, just let us know, and we’ll replace it or issue store credit.
-
If you received free shipping on your order and decide to return an item, the original shipping cost will be deducted from your store credit. You’re also responsible for return shipping unless the return is due to a mistake on our part.
-
To start the return process, just email us at hello@lunasolsleep.com with your order number and details of the item you'd like to return. We’ll send you a Return Authorization (RA) number and instructions to guide you through the process.
-
Once a subscription refill is shipped, it can’t be refunded. However, if you’re not happy with your first subscription order, it’s eligible for return within 30 days if unopened, and we’ll provide store credit.
-
If your product arrives damaged or defective, take a photo and send it to us at hello@lunasolsleep.com. We’ll assess the issue and either replace the item or offer store credit.
-
Please pack your return carefully to prevent damage during shipping. We want your items to arrive back in the best condition possible for processing.
-
We don’t offer refunds for opened items, but we do offer store credit or exchanges for eligible returns. We want you to be completely happy with your Lunasol Sleep purchase, so we’ll work with you to make it right!
Need Help?
Our goal is to ensure you love your Lunasol Sleep products. If something's not right, we're here to help. Reach out to us at hello@lunasolsleep.com, and we'll make it right.
How We Ship
-
- We offer different shipping options:
- Economy Shipping: 3-8 business days. Free for orders over $65!
- Sample Packs: Same 3-8 days delivery. Shipping is just $4.99.
- Expedited Shipping: Need your products fast? 1-2 business days for just $9.99.
-
Yes! Get free Economy Shipping on orders over $65 within the U.S. (Standard delivery takes 3-5 business days after processing).
-
Once you’ve placed your order, we get to work! Our sleep ninjas carefully package your items and ship them out within 1-2 business days. We handle everything with the same care you'd expect from your bedtime routine.
-
Yes! Once your order ships, you’ll receive real-time tracking updates so you can keep tabs on your package as it makes its way to you.
-
International shipping is available for a flat fee of $20. Expect delivery within 5-20 business days, depending on customs and location. All fees and duties for international orders are prepaid, so there are no surprise costs when your package arrives.
-
Once your package leaves our hands, it's in the care of UPS or USPS, our trusted delivery partners. While we work hard to ensure it arrives on time, we cannot control delays or issues caused by them. If there’s a problem with the delivery, please reach out, and we’ll help you sort it out.
Orders, Payments & Subscriptions
-
We process orders quickly to get your products to you faster. If you need to make a change or cancel your order, please contact us immediately at hello@lunasolsleep.com. Once the order has shipped, we can no longer make changes.
-
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shop payment options for easy and secure transactions. Your payment information is safely processed, ensuring a smooth shopping experience every time.
-
Our subscription service allows you to get your favorite products delivered regularly. You can set up a schedule that works for you, and you’ll never run out of mouth tape, sleep masks, or other products. You can cancel or modify your subscription at any time through your account or by contacting us.