At Lunasol Sleep, we aim to guarantee your complete satisfaction with every purchase. To make the return/refund process as hassle-free as possible, we have established a straightforward policy. Please take a moment to familiarize yourself with the following guidelines:

1. Return Eligibility:

• Our return policy is applicable to all products purchased directly from Lunasol Sleep.
• Returns are accepted within 30 days from the date of delivery. If your return request is made after this specified timeframe, we may not be able to process the return/refund.
• The item(s) must be in new, unused, and undamaged condition, and in their original packaging.
• Certain products may have specific return requirements due to hygiene or safety reasons (e.g., personal care items, food products, etc.). Please refer to the product description or contact our customer service for more information.

2. Return Process:

• To initiate a return, please reach out to us at Help@lunasolsleep.com within the specified return period.
• Provide us with your order number, details of the item(s) you wish to return, and the reason for the return.
• Our dedicated customer service team will guide you through the return process and issue you a return authorization (RA) number if necessary.
• It's essential to package the item(s) securely to prevent any damage during transit.

3. Return/Refund Options:

• Refund: After receiving and inspecting the returned item(s), we will promptly initiate a refund to your original payment method within 5-10 business days. Please keep in mind that the refund may take additional time to reflect on your statement, depending on your bank or credit card company.
• Exchange: If you prefer an exchange, kindly specify your choice when contacting our customer service. We will assist you in the exchange process, subject to product availability.

4. Non-Refundable Items:

• Your first 30-day pouch, which you have opened, does not need to be returned. However, any additional pouches must remain unopened to qualify for a return.
• Gift cards or vouchers.

5. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please get in touch with our customer support immediately.
• We may request photographic evidence or additional information to assess the issue.
• Following verification, we will either provide you with a replacement or offer a refund, depending on the circumstances.

6. Return Shipping:

• Unless the return is due to our error or a defective item, the customer is responsible for the return shipping costs.
• We recommend using a trackable shipping method to ensure the safe return of the item(s).
• In the case of a refund, please note that the original shipping charges are non-refundable.

Please be aware that our return/refund policy is subject to change without prior notice. We encourage you to periodically review the policy for any updates or revisions.

Should you have any inquiries or require further assistance, please do not hesitate to reach out to our dedicated customer service team at Help@lunasolsleep.com. We are here to assist you!

Thank you, Lunasol Sleep - A Good Night's Rest Guaranteed